The Fine Print
These terms govern the relationship between The Affogato Cart™ and our clients. By placing a booking, you agree to be bound by them.
These Terms & Conditions ("Terms") are a contract between you ("Client", "you") and The Affogato Cart™ ("The Affogato Cart", "we", "us", "our"), with its principal place of business in Orlando, Florida.
By submitting a booking through our website, paying a deposit, or signing a quote, you agree to these Terms and the additional event-specific contract we will provide you before confirming your event.
The Affogato Cart provides catering services at private events and at stadiums, arenas, and convention centres ("Services"). Services are described in detail on our website and in your written quote, and typically include:
The specific scope of work for your event is fixed in your written quote at the time of booking. Changes after booking are accommodated where possible but may incur additional charges.
Quotes generated through our online calculator are estimates based on the information you provide. Final pricing is confirmed in writing once we have reviewed your event details and venue.
Quotes are valid for 14 days from the date of issue. After that, prices may change.
A booking is only confirmed once we have received your signed event contract and 30% deposit (50% for holiday dates). Until then, your event date is not guaranteed.
All payments are processed through Stripe, our third-party payment processor. By providing payment information, you authorise us to charge the agreed amount via Stripe in accordance with its terms.
Deposit: 30% of the total quote is due at the time of booking and reserves your event date exclusively. For holiday dates, the deposit is 50%.
Balance: The remaining balance is due 14 days before your event date. Failure to pay the balance on time may result in cancellation of your booking, in which case the standard cancellation policy below applies.
You may also choose to pay 100% of the total upfront at booking, in which case the same cancellation policy applies based on how much notice you give us.
Additional charges: Any on-the-day additions (extended duration, additional guests, etc.) will be invoiced after the event and are due within 7 days.
All prices are in U.S. Dollars and are exclusive of applicable sales tax, which will be added where required by law.
If you need to cancel, our refund policy is based on how far in advance you let us know:
Rush bookings (less than 3 days before the event): a $250 rush surcharge is added to the total. These bookings are subject to availability. Once accepted, rush bookings are not eligible for refund regardless of when the cancellation is made, as we will have already committed staff and inventory.
Date changes: A one-time date change is permitted at no additional cost if requested at least 30 days in advance and subject to our availability. Date changes requested closer to the event will be treated as a cancellation and rebooking.
Cancellations by The Affogato Cart: In the rare event we must cancel for reasons within our control (e.g. equipment failure, staff illness without replacement), you will receive a full refund of all amounts paid, including the deposit.
Cart and cup customisation (your logo, spouse names, birthday designs, etc.) requires a minimum of 10 days lead time before your event. This time is necessary for design proof approval, printing, and production.
Events booked with less than 10 days notice will receive our standard cart and cup design. We cannot make exceptions on customisation lead time as it relates to physical production processes outside our control.
All customisation choices must be submitted at the time of booking through our customisation window in the booking calculator. We are unable to accept changes to customisation choices after booking is complete.
Logo uploads: If your customisation includes a logo or brand asset, you must upload it at the time of booking. We accept high-resolution PNG, SVG, or PDF files. The image must be sharp enough to print clearly at a minimum size of 60cm × 60cm. Files that do not meet this quality standard will be flagged and your customisation may be downgraded to standard at no refund.
You are responsible for ensuring the event venue meets our basic service requirements:
If we arrive at the venue and the agreed conditions cannot be met, we will do our best to proceed but reserve the right to limit or modify service. No refund is due in such cases.
Outdoor events in high heat: if temperatures are expected to exceed 90°F at an outdoor serving location, we may be unable to serve outdoors, as gelato cannot be held at serving quality in that heat. In that case we will work with you in advance to arrange an indoor or fully shaded serving location. Please contact us ahead of your event if you expect high temperatures so we can plan together.
Our products contain or may have been prepared on equipment that handles milk, nuts, soy, gluten, and other common allergens. We make every reasonable effort to accommodate dietary needs when notified in advance.
To help every guest make an informed choice, we clearly display the allergens present in each flavour at the cart during service.
It is the Client's responsibility to:
The Affogato Cart is not liable for any allergic reaction or adverse health event arising from a guest consuming our products at your event.
The safety of our team and your guests is paramount. We reserve the right to pause or end service early, without refund, if:
You agree to inform your venue and your guests that our staff are not to be served alcohol while working.
We only photograph or film at your event if you agree to it upfront. You are asked for this permission at the time of booking, and your choice has no effect on your pricing or service.
When permission is given, we capture only our own station — our cart, our team at work, and the food we serve. We do not film or photograph the rest of your event, and we never focus on your guests.
If we would ever like to feature a specific person in our content, we ask for that person's individual permission first. No one is featured without their own consent.
We never photograph or film children. Our cameras are pointed at our station and, with their individual permission, adults only. If a child could appear in a shot, we simply don't take it — and no image that includes a child will ever be shared on our website, social media, or anywhere else.
Any imagery captured with your permission may be used on our website, social media, and marketing materials. If you change your mind after the event about a specific photo or video, email info@affogatocarts.com and we will remove it from our channels.
Any imagery you provide to us (e.g. your logo for customisation) you confirm you have the rights to use, and you grant us permission to use it solely for the purpose of fulfilling your event.
The Affogato Cart maintains general liability insurance for our service operations. We are responsible for our equipment and the quality of our service.
We are not liable for:
To the maximum extent permitted by Florida law, our total liability for any claim arising from your event is limited to the total amount you paid us for that event.
Neither party is liable for failure to perform due to events beyond reasonable control, including but not limited to: hurricanes, tropical storms, severe weather, fire, flood, earthquake, pandemic, war, terrorism, government order, power failure, or labour action.
In such events, we will work in good faith with you to reschedule. If rescheduling is not possible, amounts paid will be refunded less reasonable costs already incurred (ingredients ordered, staffing committed, etc.).
Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. A copy is available on request at info@affogatocarts.com.
These Terms and any dispute arising from them are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.
Any dispute that cannot be resolved through good-faith discussion will be resolved by binding arbitration in Orange County, Florida, before a single arbitrator, under the rules of the American Arbitration Association. Each party bears its own costs.
Nothing in this clause prevents either party from seeking injunctive relief in a court of competent jurisdiction for matters relating to intellectual property or confidentiality.
We may update these Terms from time to time. The version that applies to your event is the version in effect at the time you placed your booking — not any later revision. We will note the "Last updated" date at the top of this page so you can see when changes were made.
Questions about these Terms? Email info@affogatocarts.com. We aim to respond as soon as we can.
The Affogato Cart™
Orlando, Florida
United States of America