Frequently asked questions

We offer two distinct services, each crafted for a different scale of celebration.

Private Event Catering. Our signature offering — a beautifully styled affogato and coffee cart brought to weddings, corporate gatherings, birthdays, engagement parties, grand openings, and any private event where guests deserve something more than dessert and coffee. A trained barista serves directly, the cart is designed to look the part, and every detail from cups to flavours can be tailored to your event.

Stadiums, Arenas & Convention Centres. For large-scale venues we operate as a full service partner — concession-stand operation, branded service points, large-volume affogato and coffee programmes for game days, conferences, and multi-day events. Different scale, same uncompromising quality.

Our service area depends on the type of event.

Private events — we serve clients throughout the state of Florida. Travel beyond our home base in Orlando may incur a travel fee, which is calculated transparently in our quote tool based on distance.

Stadiums, arenas, and convention centres — we serve clients nationwide. For large-scale venue partnerships, we travel anywhere in the United States. Reach out to discuss your venue.

Our minimum charge is for 30 guests and a 2-hour service window. We're happy to cater smaller or shorter events, but the booking will still be charged at the 30-guest, 2-hour minimum so we can deliver the full experience — proper setup, attentive service, and time for guests to enjoy more than one round.

And a small note for family events: children under 3 are always on the house — they don't count toward your guest total, and we'll happily serve them at no charge.

For larger parties, we serve a set number of guests per hour of service — so bigger events simply need a longer service window. The booking calculator checks this automatically and will suggest the right duration for your guest count.

Every package includes the cart, a trained barista, all serving equipment, premium ingredients, cups and spoons, and setup & breakdown. No hidden fees — everything is itemised in your quote before you commit.

Optional add-ons (premium flavours, alternative milks, decaf coffee, cart or cup customisation, extended duration, travel beyond our standard radius) are shown line-by-line in the quote so you can see exactly what you're paying for.

Yes. To secure your date, we ask for a 30% deposit at the time of booking (or 50% for holiday dates). The remaining balance is due 14 days before your event.

The deposit holds your date exclusively for you — once paid, we won't accept any other booking on that day.

If you need to cancel, our refund policy is based on how much notice you give us:

30 days or more before the event: you receive a full refund of anything you've paid.

Between 14 and 30 days before the event: you receive a 50% refund.

Less than 14 days before the event: the full amount is due, as ingredients, staffing, and logistics have already been committed.

Date changes (rather than full cancellations) are accommodated where possible, subject to availability and at no additional cost if requested at least 30 days in advance.

An affogato — literally "drowned" in Italian — is a classic Italian dessert: a scoop of cold vanilla gelato with a freshly brewed shot of espresso-style coffee poured over the top. The contrast of cold and hot, sweet and bitter, smooth and intense is what makes it one of the most beloved Italian indulgences.

We chose it as our centrepiece because it's interactive (guests watch their dessert being made), unforgettable (most guests have never had a proper one), and effortlessly elegant — equally at home at a lakeside Florida wedding as it is in a stadium suite.

Yes — every event we cater includes guests with dietary needs, and we plan for it.

Vegan & dairy-free: we carry a range of dairy-free sorbets, plus oat, soy, and cashew milks for coffee.

Gluten-free: our gelato and coffee are naturally gluten-free; we'll flag if you're adding any items that contain gluten.

Nut-free / allergies: our team is trained on cross-contamination protocols. Please let us know on your booking form or during the consultation call, and we'll confirm we can serve your guests safely.

Lower sugar & high-protein: we have a fitness line for guests watching their intake.

Yes. Gelato on its own is always available for guests who prefer to skip the coffee — same premium quality, same flavour selection, no caffeine.

On our Coffee Bar and All-Inclusive packages, the drinks menu also includes our Strawberry Cream — a 100% coffee-free drink of silky strawberry milk made with real strawberry purée and premium ingredients. It's a favourite with children and guests who don't drink coffee.

We also offer decaf coffee as an upgrade (+$2/head) for guests who want the full affogato experience without the caffeine. Decaf can be selected directly in the booking form and applies to both hot and iced coffee.

The cart requires a flat surface roughly 8 ft × 4 ft, plus enough room for the barista to work and a small queue area for guests. Indoor or outdoor venues both work — we just need shelter from rain or direct sun.

No power needed. Everything on the cart runs on our built-in battery system — no outlets, no cords, no generators. We're fully self-sufficient wherever your event takes us.

Yes to both. The cart is designed for indoor venues, ballrooms, gardens, beaches, rooftops, golf courses, and everything in between.

For outdoor events, the cart must be set up under cover provided by you or your venue — a tent, pergola, gazebo, or covered patio — to protect the equipment from rain and direct sun, and to keep the gelato at the right temperature.

A note on Florida heat: if temperatures are expected above 90°F, we may not be able to cater outdoors, as the gelato can melt faster than we can serve it. Reach out to us and we'll discuss options for your event — an indoor or shaded setup usually solves it.

In the event of extreme weather (hurricanes, severe storms), we'll work with you on rescheduling under our force majeure provisions.

Yes. We offer three branding options for both the cart and the cups: your logo, spouse names (for weddings), or a personal celebration design for any occasion — birthdays, graduations, anniversaries, retirements, you name it.

Important: Customisation requires at least 10 days lead time before your event — this is the time we need for design approval, printing, and production. Events booked with less than 10 days notice can still go ahead with our beautiful standard cart and cups, but customisation will not be available.

Customisation pricing: cart branding +$300 flat, cup branding +$100 flat. Both are line-itemed in your quote.

Absolutely — this is one of our favourite parts of the consultation process.

Our packages let you choose from our menu of traditional, premium, dairy-free sorbet, and fitness flavours, plus alternative milks and decaf coffee — all selectable directly in the booking calculator.

Have something special in mind for your event? Reach out and we'll be happy to discuss what we can create together.